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Song Sergeant stops responding and must be force quit
Posted: Wed Feb 24, 2010 8:18 am
by kschaefer
I am using Version 1.0.4 (53.1) on a Mac running 10.6.2 with iTunes 9.0.3 installed. Sarg makes it through the scanning but when trying to fix the orphans and missing stops responding. I have tried it 3 times and each time I have to Force Quit it. All music is on the HD. I am trying to repair 25,648 orphans and 25,546 missing songs. Could that be the issue?
Need help.
Thanks,
Karl
How to help LairWare fix a hanging problem.
Posted: Wed Feb 24, 2010 11:37 am
by beastie
This is not a known problem, so we definitely need your help. Here's how to help us analyze and fix a "hanging" issue.
1) While Song Sergeant is hung, launch the
Activity Monitor application. It can be found in your Applications / Utilities folder.
2) Open its "Activity Monitor" window by selecting Activity Monitor from the Window menu (or by pressing ⌘1).
3) Find Song Sergeant in the list and select it, then click the "Sample Process" button in the window's toolbar.
4) Copy/paste the contents of the resulting window into an email to
songsergeant@lairware.com.
Thanks!
I sent the report.
Posted: Wed Feb 24, 2010 12:30 pm
by kschaefer
Hope you have an answer.
Karl :
