Song Seargeant ran once, now crashes every time

Discuss LairWare's app for fixing problems in your iTunes library.
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priest
Posts: 1
Joined: Wed Nov 17, 2010 7:40 pm

Song Seargeant ran once, now crashes every time

Post by priest » Wed Nov 17, 2010 7:45 pm

It seemed to work beautifully -- it fixed thousands of errors. Now when I start it and try to re-scan the library, it crashes every time, with in a few seconds of launch.

I tried resetting it on relaunch when prompted at the second consecutive crash. I also reinstalled over the existing install. No difference.

Any suggestions?

Version 1.1.2 (86)
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beastie
Posts: 443
Joined: Sun Apr 25, 2004 6:51 am
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Crash report

Post by beastie » Mon Nov 22, 2010 2:19 am

Please send us Song Sergeant's crash report log to songsergeant@lairware.com. You can find it in here:
    (home directory) / Library / Logs / DiagnosticReports

Thanks.
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beastie
Posts: 443
Joined: Sun Apr 25, 2004 6:51 am
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Diagnosis

Post by beastie » Wed Feb 23, 2011 3:40 am

After working with another user experiencing apparently the same problem, it looks like this is an issue with iTunes not always indicating to 3rd party software where the iTunes Media (or iTunes Music) folder is located. We've worked around this problem to handle it more gracefully. Until Song Sergeant 1.2 is released, please try the beta version found here:

http://lwupdate.dyndns.org/SongSergeant-beta.zip

... and any feedback to songsergeant@lairware.com is appreciated.

Leon
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