There is a known issue where on some systems iTunes becomes very unresponsive to communications from 3rd party applications such as Song Sergeant. Generally, Song Sergeant is good at coping with this kind of situation but it seems to be further complicated when working with a music library stored on an external volume.
Unfortunately, we have had absolutely no luck reproducing the problem here -- externally located iTunes libraries (firewire disk, USB disk, network volume) all work flawlessly for us here with Song Sergeant. You might be able to help us track down the problem:
1) See if we have already improved the situation by trying the beta version of the next release: http://www.lairware.com/download/SongSergeant-beta.zip
2) Run Song Sergeant on your library until it starts experiencing problems, then quit out of it. Send us (firstname.lastname@example.org
) the resulting log file
of its activities, which is found in your (home directory) / Library / Application Support / Song Sergeant
. If you're on Lion, to get in your Library folder you'll need to use a menu command in Finder: Go > Go to Folder... > Go to the folder: "~/Library" > click Go.
3) Send us your iTunes library XML file. It's the newest .xml file within your iTunes folder. It will be large, but Finder's "Compress" command makes it much smaller.