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Song Sergeant

invalid key code

Discuss LairWare's app for fixing problems in your iTunes library.

invalid key code

Postby johnclark » Fri Aug 21, 2009 9:14 am

purchased from Kagi,
received user name + key code
copy and pasted both
error...
invalid code
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Fix

Postby beastie » Fri Aug 21, 2009 11:01 am

If this happens to anyone else, you can resolve it quickly by trashing Song Sergeant's preferences while it's not running. Here's where you can find the preferences file:

(home directory) / Library / Preferences / com.lairware.songsergeant.plist

Launch Song Sergeant and it should then accept your information.

Leon
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Postby ngregson » Thu Aug 27, 2009 5:14 pm

Same thing happened to me. Tried removing preference file as suggested but it didn't work
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Registration delay

Postby beastie » Fri Aug 28, 2009 7:22 am

Our ISP has been having delay problems over the last 24 hours, which means that Key Codes haven't been valid immediately as they are supposed to be.

They're working on it, but in the meantime if you wait another hour and try again (including trashing your preferences) you are likely to have success.

Sorry about this! So far it has only affected a few people, but that's of little consolation if you're one of them.

Leon
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Postby ngregson » Fri Aug 28, 2009 8:10 am

Thanks, but I just tried it again just now and still no joy
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Postby ngregson » Fri Aug 28, 2009 8:12 am

OK - success! I forgot to trash the pref file before the last attempt.
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Postby ehochart » Fri Aug 28, 2009 6:31 pm

I have the same problem and its been about 24 hours and nothing works. :cry:
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It really should work.

Postby beastie » Fri Aug 28, 2009 6:51 pm

Deleting the preferences file really will work. If it has been a full 24 hours since you unsuccessfully tried to enter your registration details, you don't even need to delete the preferences file.

ehochart, it will be 24 hours for you in about 5.5 hours. You'll need to delete the preferences file described above in order to re-enter your key code successfully before then.

Leon
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Same Issue

Postby Tom » Fri Aug 28, 2009 11:16 pm

I also just purchase and can not enter the user name and key code provided to me. You have got to get this figured out quickly! It is unreasonable to expect users to wait 24 hours to register and get good reviews.
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Postby ehochart » Sat Aug 29, 2009 12:12 am

I have tried everything with no luck. At this point if I do not get a valid password soon I am going to put my credit card in contest. As a member of the press you are not going to like the what my story will recommend in sundays paper when I review your products. :cry: :cry: :cry: :cry: :cry:
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Postby N/A » Sat Aug 29, 2009 5:41 am

ehochart wrote:As a member of the press you are not going to like the what my story will recommend in sundays paper when I review your products. :cry: :cry: :cry: :cry: :cry:


How immature, please tell us other users your name so I can ignore your reviews.

I am a very happy customer of LairWare and I have several people using especially MPFreaker, one has really got support way beyond what you expect.

- Tobias
- Pablo2k
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Let cooler heads prevail

Postby beastie » Sat Aug 29, 2009 7:45 am

I would be annoyed too, if my software purchase wasn't accepting my key right away.

ehochart, I can't see any reason why Song Sergeant would not have accepted your code at any point in the last 29 hours, provided that you 1) deleted your preferences file as indicated above and 2) you copy/paste your User Name and Key Code exactly as given in the e-mail. I tried it here and your key worked fine for me.
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Still not working

Postby Tom » Sat Aug 29, 2009 7:53 am

I have cleared the preferences and retried with the user name and key directly cut and pasted from the eMail. It is still not working. Do I need to wait until tomorrow as well?
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Resolved

Postby Tom » Sat Aug 29, 2009 10:00 am

This is now resolved, thanks.
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Invalid key code error

Postby My $.02 » Sun Nov 01, 2009 2:05 pm

I trashed the Song Sergeant preferences and copy and pasted the user name and key about 10+x. I even trashed Song Sergeant and redownloaded it. No luck, please help.
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