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Song Sergeant stops responding and must be force quit

Discuss LairWare's app for fixing problems in your iTunes library.

Song Sergeant stops responding and must be force quit

Postby kschaefer » Wed Feb 24, 2010 8:18 am

I am using Version 1.0.4 (53.1) on a Mac running 10.6.2 with iTunes 9.0.3 installed. Sarg makes it through the scanning but when trying to fix the orphans and missing stops responding. I have tried it 3 times and each time I have to Force Quit it. All music is on the HD. I am trying to repair 25,648 orphans and 25,546 missing songs. Could that be the issue?

Need help.

Thanks,

Karl :(
Digital Learning Coordinator
kschaefer
 
Posts: 2
Joined: Wed Feb 24, 2010 8:12 am

How to help LairWare fix a hanging problem.

Postby beastie » Wed Feb 24, 2010 11:37 am

This is not a known problem, so we definitely need your help. Here's how to help us analyze and fix a "hanging" issue.

1) While Song Sergeant is hung, launch the Activity Monitor application. It can be found in your Applications / Utilities folder.

2) Open its "Activity Monitor" window by selecting Activity Monitor from the Window menu (or by pressing ⌘1).

3) Find Song Sergeant in the list and select it, then click the "Sample Process" button in the window's toolbar.

4) Copy/paste the contents of the resulting window into an email to songsergeant@lairware.com.

Thanks!
User avatar
beastie
 
Posts: 443
Joined: Sun Apr 25, 2004 6:51 am

I sent the report.

Postby kschaefer » Wed Feb 24, 2010 12:30 pm

Hope you have an answer.

Karl : :shock:
Digital Learning Coordinator
kschaefer
 
Posts: 2
Joined: Wed Feb 24, 2010 8:12 am


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