purchased mpfreaker and song sargeant and nether work.

[nik burnett]

purchased these two apps, i payed for both, but when i enter my user name and password it comes up invalid or enterd wrong whats the deal, and how to i correct it on my mac

[beastie]

This issue was resolved through email. In this case the issue was that one's "User Name" needs to be entered in the LairWare software's Register window exactly as it is shown in the "Thanks for your purchase" plain-text email from Kagi for the license code to be accepted. Other HTML-based email that you may also receive might not show the User Name exactly right.

[dansy]

I just paid for MPFreaker but the code supplied comes up as invalid.
Yes I am typing the user name and code in EXACTLY as provided.

I have tried removing the preferences file per below advice and have also redownloaded - neither works.

[beastie]

This was also resolved through email. Here, it was because their "User Name" was simply too short but Kagi accepted it anyway.